Privacy Policy

Last updated: 20.10.2026

QPS Diagnostics Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights.

Who we are

QPS Diagnostics Ltd, a company registered in England and Wales (company number 17449641). You can contact us at mike@qpsdiagnostics.co.uk.

What we collect

When you use our contact or quote request form, we may collect: your name, company name (if provided), email address, phone number, property address or postcode, building type, preferred appointment date, and any message or details you provide. If you go on to become a client, we may also collect information relevant to carrying out your energy assessment.

Our website may also automatically collect limited technical data (such as browser type and IP address) through standard analytics and cookies used by our website platform.

How we use your information

We use your information to: respond to enquiries and provide quotes; arrange and carry out energy assessments; produce and lodge Energy Performance Certificates (EPCs) and related reports as required by law; maintain business and accounting records; and comply with our legal and regulatory obligations.

Our legal basis for processing is either your consent (when you submit an enquiry), the steps necessary to perform a contract with you, or our legitimate business interests in responding to enquiries and running our business.

Sharing your information

EPCs and related assessment data are lodged on the national Energy Performance Certificate Register, as required by law. We may also share information with our accreditation scheme (Elmhurst Energy) for quality assurance purposes, and with service providers who support our website, email, and business operations (such as our website host and email provider), who only process data on our instructions.

We do not sell your personal data to third parties.

How long we keep your information We retain personal data for as long as necessary to fulfil the purposes described above, including any legal, accounting, or reporting requirements (generally up to 6 years for financial records, in line with HMRC requirements).

Your rights

Under UK data protection law, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict certain processing; and request a copy of your data in a portable format. To exercise any of these rights, contact us at mike@qpsdiagnostics.co.uk.

You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has not been handled in accordance with the law.

Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Changes to this policy We may update this policy from time to time. The "last updated" date at the top will reflect the most recent changes.